Inventory

FAQs

Frequently Asked Questions

We have four locations in the Seattle, Tacoma, Aberdeen, and Kenmore. The Seattle store is in the SoDo district, about 5 minutes south of the stadiums at 3447 4th Ave S.  In July 2012 we opened our Tacoma location in East Tacoma at a vintage sawmill. It is at this location where we mill our vintage beams into all the remilled lumber you can find at the stores.  Earthwise opened our third location in Aberdeen WA in July 2018, and our newest store is in Kenmore, which opened June of 2023! We are excited to be offering our salvage services and reclaimed materials all along Western Washington.

Yes!

Our current hours:

Seattle: 9:30am-5:30pm, open 7 days a week

Tacoma: 9:30am-5:30pm, open 7 days a week

Aberdeen: 9:30am-5:30pm Wednesday – Sunday, CLOSED: Monday & Tuesday

Kenmore: 9:30am-5:30pm Thursday – Monday, CLOSED: Tuesday & Wednesday

 We are closed on Easter, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Years Day.

Earthwise offers 24-hour holds. You can place a hold through our email, phone, or in person. The hold is in effect for 24-hours from the moment you place it on hold. If the item you’re wanting to hold has multiple holds on it from other customers, your hold will start after the other hold(s) expire. You can extend your hold once as long as no other holds have been placed on the item. After the extended hold expires, the item must be off hold for 24 hours before it is placed on hold again.

We can be reached by phone or email.  If you are looking for a quick response, questions about inventory, or want to place an item on hold give us a call.

  • Seattle: 206-624-4510
  • Tacoma: 253-476-7837
  • Aberdeen: 360-637-9324
  • Kenmore: 425-481-0245

We answer all emails within 24 hours. Please email us at:

  • Seattle@ewsalvage.com
  • Tacoma@ewsalvage.com
  • Aberdeen@ewsalvage.com
  • kenmore@ewsalvage.com

To contact the salvage department about a project and how to utilize our salvage services please email our Director of Acquisitions, Paul at paul@ewsalvage.com or visit our Salvage Services page.

Yes – unless marked “Sold” or “On Hold”. Items can be placed on hold for 24 hours, at which time they will be released. Once in a great while, especially older items, can get lost in our warehouses filled with 1,000s of items. If we cannot find the item you’re looking to hold or purchase, we will let you know ASAP.

If there is an item you want to place on hold or receive information on availability you can call us at

206-624-4510, Seattle  

253-476-7837, Tacoma

360-637-9324, Aberdeen

425-481-0245, Kenmore

Yes! Please check out our RENTALS PAGE for more details.

We take cash, debit, and major credit cards (Visa, Mastercard, American Express, and Discover).  We also deal in trade, so feel free to inquire about materials you want to bring in to our shops or have picked up for in-store credit. Store credit is as good as cash, redeemable at all four locations, and never expires!

While we can take payments online and over the phone, we strongly encourage you to personally inspect all items before purchasing.

We accept credit card or store credit as payment for purchases made over the phone.

Return policy: All refunds (except non-functioning appliances and radiators) are subject to a 10% processing fee. All returns must be accompanied by the original receipt. Returns from 0-45 days may be accepted to the original payment method. Returns from 45-90 days may be issued in store credit only. Consignment, cabinet sets, and other specifically noted items are non-refundable. Cash refunds may be issued by check. All returned items must be in the same condition as purchased. 7 days of free storage may be offered. A storage fee of $5/item/day will be charged after 7 days. Items left for more than 30 days will be considered abandoned, resold, and no refund will be issued.

Yes. You can leave purchased items at the store for seven days. After seven days, Earthwise charges a $5 per item per day storage fee. Once the storage fees equal what you originally paid for the item or if the item is left at our store for 30 days, the item will be considered abandoned and will be resold with no refund issued.

Return policy:

All refunds (except non-functioning appliances and radiators) are subject to a 10% processing fee. All returns must be accompanied by the original receipt. Returns from 0-45 days may be accepted to the original payment method. Returns from 45-90 days may be issued in store credit only. Consignment, cabinet sets, and other specifically noted items are non-refundable. Cash refunds may be issued by check. All returned items must be in the same condition as purchased. 7 days of free storage may be offered. A storage fee of $5/item/day will be charged after 7 days. Items left for more than 30 days will be considered abandoned, resold, and no refund will be issued.

If you buy something with store credit, it can only be returned for store credit.

We do! We only transfer sold items between the four stores, Seattle, Tacoma, Aberdeen and Kenmore. All transfers will go on the next truck traveling between stores. We try to do this approximately once every two weeks. Depending on the size of the item, transfer fees may apply. Ask a member of the sales staff for more information.

Yes, many items are shippable and we deal with shipping on a case by case basis. Please email the store with the item that you hope to have shipped to inquire.

Unfortunately, no. You can leave paid items at Earthwise for 7 days to help figure out delivery needs. There are several delivery apps (Dolly and Fleetzen) that can help schedule a delivery. If you are up to moving the item on your own but just need a bigger vehicle, we recommend renting a truck from Home Depot or U-Haul.

Earthwise offers custom milled slabs of butcher block, fir beams and live edge material.  We’re happy to work with our lumber or yours. All sales of custom milling are final. If you choose your lumber from our stock, we reserve the right to charge for the full board if the remainder is not enough to make a usable product out of. Green, freshly fallen lumber can check, warp or have other natural post-milling changes that we cannot control.

Our milling is based on an hourly rate of $100/hour. See all the details on our Custom Milling page.

Maybe! If you are interested in having us potentially salvage your project check out our Salvage Services page to learn more.

Not only are our services free, they also benefit your project by reducing labor and disposal costs. Earthwise offers several forms of payment in exchange for your reusable building materials: tax donation receipts through one of our non-profit partners, in-store credit, a modest amount of cash, or free “get-this-stuff-out-of-here” removal services.

Yes! We pay for materials. Depending on the items and what you are looking for, we pay in cash, store credit, or tax donation.

As of July 1st, 2014, the City of Seattle requires that ALL construction, building alteration, and demolition projects, where the area of work is greater than 750 square feet, to submit a Deconstruction and Salvage Assessment. The assessment indicates which of the materials identified in the plan are potentially salvageable.  The goal is to increase the amount of materials that can be recycled and reused.

Don’t let your permits get held up!  We can take care of these for you at no charge as long as we are given time to complete the salvage before demo.  Having our crew come out to salvage is free as well!

Earthwise is working with the City of Seattle and those seeking permits by providing salvage bids that meet the salvage assessment requirement. Please contact Paul (paul@ewsalvage.com) at the Seattle location for more information about how we can help.

Who We Are

We’re a hard-working team with a passion for sustainability, quality materials, and really cool old stuff. With decades of experience, we recognize the importance of this green industry not only in reducing waste, but adding value and character to homes and businesses in the
Pacific Northwest and beyond. 

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